Getting emails from customer service

If you are missing important emails whenever emailing support because they are sent to your "promotion" queue, here is a troubleshooting that could help:

- Log into your gmail account
- Open up the email in your inbox
- Hover over the sender's name ( and a window will pop up.
- Select "Add to Contacts" to save the sender to your Contacts list.

This will ensure that all emails from customer support are sent to your inbox instead of your promotion queue.